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Owen Reed are recruiting for a Credit Controller to join a law firm based in London.
The Credit Control team are responsible for the prompt and effective collection of outstanding debt subject to monthly cash collection targets, supporting and assisting partners and lawyers in management of cash collections, together with various reporting responsibilities and assisting with the firm's management of lock-up.
Duties of the Credit Controller
Daily Credit Control responsibilities, including proactive chasing of clients, by telephone, email and letter, to ensure the prompt recovery of outstanding debt.
Arranging and attending monthly credit control meetings with assigned partners, including review of AR lock-up and outstanding debt, agreeing chase actions and next steps inline with agreed AR monthly targets.
Maintaining accurate and comprehensive records in relation to 3E Collections processes to deliver complete chase history for collection items as applicable.
Proactively and promptly deal with and resolve client queries or questions as they arise.
Assisting with the administration of the credit control inbox, including answering queries, providing reports and information as relating to client requests.
Attending monthly Credit Control Team meeting to review prior month's AR performance, plus provide feedback and input to potential system or process enhancements.
Provide assistance in relation to quarterly debt provisioning process, including review, follow-up and update.
Proactively and promptly escalate issues or queries to Credit Control Manager and agree next steps.
Develop and enhance client relationships with key strategic clients to include monthly client calls in order to review debt and resolve queries.
Provide assistance and support to Credit Control Manager and Credit Control Team in relation to ad-hoc tasks as and when required.
Complete debt write-offs (when necessary) obtaining partner/management authorisation and update documentation.
Timely production and dispatch of departmental and client reports as required
Attend monthly practice area AR review meetings and deliver updates and feedback as applicable.
Liaising and assisting business support colleagues in relation to queries and various requests.
Experience and qualifications
5+ years experience in a similar credit control role (essential)
Previous law firm or other professional service firm experience (essential)
Previous experience using Elite 3e practice management system or similar (preferable).
To apply for this job email your details to email@example.com
I have used Owen Reed for many years now, mostly dealing with Jane who has been fantastic, consistently working hard to secure me a position. More recently, Anna (and Archie, who I must say is fabulous at preparing candidates for interview!), has been looking after me, staying in touch and keeping me updated with developments. Between us all we have managed to find me a brilliant opportunity, I am so happy! Owen Reed are my absolute go-to agency as they genuinely care about finding their candidates their perfect job.
Amazing experience with Anna at Owen Reed who successfully secured me a fabulous job ! Thank you to Anna for all your support and guidance!
Great service from Archie start to finish. Coached throughout the whole process kept informed in a timely manner very approachable and professional. Would highly recommend Owen Reed.
Spoke with Archie and she’s been the best recruitment person I’ve worked with. I went from having no job offers in three months to three in a week. Guided me through interviews and prepped me for potential questions so there wouldn’t be any awkward gaps or silences. Changed my whole approach when speaking to interviewers and my only regret is not speaking to Archie sooner 🤝
Working with Archie was one of the best experiences because she was amazing when it came to preparing me for interviews as well as ready and willing to answer any and all questions. Her help will be something I will always remember and would 100% recommend anyone to work with her!
I have been thoroughly impressed and a little blow away by the support received from Archie of Owen Reed. She first approached me about a couple of roles she was recruiting to and once it was decided that she would forward my resume to a prospective employer, supported me in every aspect of the process. She has kept me fully informed, has supported me with interviewing notes and a question and answer session and has given me 'confidence building chats' in preparation of my interview. Suffice to say, after having 2 interviews, I was offered the role which I am super excited about. Cannot thank Archie enough for her support. Would recommend her to anyone seeking a new Legal PA/EA role - she is great and an asset to Owen Reed. May you go from strength to strength Archie . . . thank you!
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