Front of House Manager (Law Firm)

Owen Reed are recruiting for a Front of House Manager to join a top London law firm.  

The Front of House Manager will manage the front of house teams and be responsible for the Firm’s visitor experience.

Principal responsibilities:
Line management of the UK Front of House teams including recruitment, training, one to one meetings, appraisal meetings, work performance meetings taking place as appropriate, travel to the Firm’s UK offices
Ensure the front of house teams meet the expectations of them in their roles and are well presented and professional at all times.
Work with the Director of Operations and London Operations Manager to devise a standard operation manual including, processes, service levels, approach to clients and business dress.
Compile and plan the front of house rotas.
Keep an up-to-date client contact list and distribution list as required.
Ensure a daily inspection of meeting room equipment, including lighting, fixtures and fittings and report any issues to the Facilities team.
Monthly reporting of meeting room books and space utilisation.
Annual reporting on project plan for the Front of House function.
Liaise with internal stakeholders in the organisation of internal events.
Ensure the telephone back up service for the offsite switchboard is working appropriately.
Regular liaison with onsite contractors including catering, security and cleaning to ensure a one team ethos.
Taxi bookings for internal and external clients as required.
Ensure all team members are aware of their responsibilities for First Aid and fire evacuation.
Assist with concierge and ad hoc duties as required of the business.
Ensure a high standard of presentation in the reception areas including flowers and decorations are appropriately displayed and newspapers are current.
Provide practical support to the Front of House function including meeting room bookings, telephone and video conference call set ups, meeting/greeting clients plus switchboard duties.

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