Owen Reed is looking for a Receptionist for a leading law firm in Oxford.

We are recruiting for a Receptionist to join the Facilities and Front of House team in Oxford. You will provide the first welcome link between clients and the firm, delivering an excellent first impression both in person and over the telephone.

You will also support the wider office and facilities team with general administration, assist with post-event cleaning, and provide an efficient and flexible service to internal clients.

Working Pattern

Monday – Friday, 8:30am – 5:30pm

Key Responsibilities

• Provide a warm and welcoming first impression of the highest standard for clients and staff arriving at reception
• Promptly and courteously answer and record telephone and reception enquiries, and assist visitors attending with appointments or documents
• Look after clients waiting in reception, notify fee earners of their arrival, and escort them to interview rooms where required
• Manage all documents and post arriving in the office during the day
• Ensure every item and visitor is logged consistently for record-keeping purposes
• Provide refreshments for clients and meetings when requested
• Support events as required, including cleaning after events have finished
• Work with tact, discretion and diplomacy when dealing with clients face-to-face and over the telephone, maintaining confidentiality at all times
• Use the Teams system to answer telephone enquiries promptly and efficiently
• Provide occasional reception cover at other offices when required
• Attend departmental meetings, training sessions and other internal meetings as required
• Prepare, refresh and maintain high standards in all meeting rooms before and after each use
• Work alongside Facilities in hosting large events, including setting up and clearing down
• Demonstrate flexibility when attending or hosting events as required
• Take responsibility for the day-to-day management and smooth operation of all nine meeting rooms
• Produce documents, letters and emails for other teams as required
• Copy files, scan and email documents
• Input data into the CRM system as required
• Support with additional administrative tasks including web enquiries, faxes and general email enquiries

Skills, Experience and Attributes

• Experience working as a Receptionist within a professional services environment is desirable
• Previous hospitality experience is essential
• Experience undertaking general administrative duties including filing, scanning and photocopying
• Experience handling telephone-based enquiries and operating a switchboard
• Excellent organisational skills with the ability to prioritise effectively
• Strong customer service focus