Owen Reed are recruiting for a Senior Leadership Team Support Assistant to join a top law firm in London.  This is a hybrid working role working 3 days in the office and 2 days at home.

The Management PA team provide support to the Senior Leadership Team and the Senior Business Services Team. The team manage day to day support requirements including complex diary management, travel and the production of confidential materials.

Key Responsibilities

Internal relationship management
• Become an active part in the care of the senior leadership team and be wholly familiar with contacts and clients
• Manage the production of documents and emails and check work carefully for accuracy and layout
• Taking and making telephone calls, dealing with and handling message taking as appropriate.
• Responsible for keeping up to date with specific internal protocols and processes, implementing, providing guidance and training to others where necessary.

Administrative
• Monitor and manage key dates for stakeholders and ensure confidentiality on all matters
• Assisting in the organisation of internal and external events
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers
• Produce and maintain Excel spreadsheets as required.
• Support in arranging for the preparation and collation of internal newsletters and briefings
• Arrange photocopying, printing, organising couriers.
• Supports with managing inboxes, and website queries

Communication
• Liaising with and providing support to their immediate colleagues in the team
• Answering phone calls for other members of the team when they are away from their desk Customer Service
• Liaising with other team members to take instruction and liaise on work requirements
• Consistently and appropriately update service users on progress where appropriate
• Regularly offer assistance wherever possible

Essential Skills & Experience
• Advanced knowledge of Outlook and I-manage
• An effective communicator with the ability to establish and build relationships; striving to provide exceptional service at all times
• Customer/client service focused
• Proven experience of managing high level priorities, with a hands-on, practical approach
• Effective at investigating issues and seeing a problem through to conclusion
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
• Positive can-do attitude with the ability to adapt to change
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables

Technical Skills
• Experience of working in a legal or professional services environment
• An aptitude for providing organisational support, anticipating support needs, producing documents and client communications of the highest standard
• Advanced knowledge of Microsoft Office