Owen Reed are recruiting for a Credit Controller to join a law firm based in London.
The Credit Control team are responsible for the prompt and effective collection of outstanding debt subject to monthly cash collection targets, supporting and assisting partners and lawyers in management of cash collections, together with various reporting responsibilities and assisting with the firm's management of lock-up.
Duties of the Credit Controller
Daily Credit Control responsibilities, including proactive chasing of clients, by telephone, email and letter, to ensure the prompt recovery of outstanding debt.
Arranging and attending monthly credit control meetings with assigned partners, including review of AR lock-up and outstanding debt, agreeing chase actions and next steps inline with agreed AR monthly targets.
Maintaining accurate and comprehensive records in relation to 3E Collections processes to deliver complete chase history for collection items as applicable.
Proactively and promptly deal with and resolve client queries or questions as they arise.
Assisting with the administration of the credit control inbox, including answering queries, providing reports and information as relating to client requests.
Attending monthly Credit Control Team meeting to review prior month's AR performance, plus provide feedback and input to potential system or process enhancements.
Provide assistance in relation to quarterly debt provisioning process, including review, follow-up and update.
Proactively and promptly escalate issues or queries to Credit Control Manager and agree next steps.
Develop and enhance client relationships with key strategic clients to include monthly client calls in order to review debt and resolve queries.
Provide assistance and support to Credit Control Manager and Credit Control Team in relation to ad-hoc tasks as and when required.
Complete debt write-offs (when necessary) obtaining partner/management authorisation and update documentation.
Timely production and dispatch of departmental and client reports as required
Attend monthly practice area AR review meetings and deliver updates and feedback as applicable.
Liaising and assisting business support colleagues in relation to queries and various requests.
Experience and qualifications
5+ years experience in a similar credit control role (essential)
Previous law firm or other professional service firm experience (essential)
Previous experience using Elite 3e practice management system or similar (preferable).