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Document Centre Specialist - 6pm-2am

Type: Permanent
Salary: £27,000 - 33,000 per annum
Location: Homeworking

Owen Reed are looking for a Document Centre Specialist to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. 

About the Role 


•    Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.

•    To serve as a key client interface for CMS’s Document Centre services.

•    Keen to be flexible and in possession of excellent MS Office skills.

•    Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

•    At least 3 years' experience working within the document production field.

•    Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.

•    Develop and maintain relationships with team and key stakeholders.

•    Ongoing personal development both soft and hard skill, plan for development where needed.

•    Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

•    Liaise effectively with Document Centre Manager as required.

•    Reports to: Shift Team Lead

•    Hours of work: 18:00-02:00

•    Location: Homeworker 


About You 


•    Excellent MS Office skills, including Word, PowerPoint and Excel.

•    Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. 

•    Must show initiative and good judgment and be able to work independently. 

•    Must have the ability to concentrate in an environment of multiple demands and distractions.

•    Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.

•    Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.

•    Must engender a culture of professionalism, superior customer service, and accountability within the team.

•    Able to work effectively with colleagues of all levels in an organisation.

•    Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.

•    Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.

•    Demonstrates high level of personal and professional integrity.

•    Develop an in-depth knowledge firm's branding guidelines. 

•    Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.

•    Excellent accuracy and close attention to detail and adhering to the companies best practice.

•    Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.

•    Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.

•    Positive with a can do attitude, willing to problems solve where needed.

•    Dependable and willing to go the extra mile where needed.

•    Self-motivated to ensure skills and technology familiarity and kept up to date.

•    At least 3 years' previous document production experience in a professional service environment. 

•    Prior experience in a legal production environment with workflow management is an advantage.

•    Excellent working knowledge of document production practices and technologies.

•    Advanced technical knowledge.


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