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IT Training Administrator

Type: Permanent
Salary: Up to £26000
Location: London

Owen Reed are recruiting for a IT Training Administrator to join a top London law firm.  The role is based near Liverpool Street Station.  The salary is paying up to £26,000.

Duties of the IT Training Administrator

• Assist in the administration of IT training events from initial set-up to making sure that everything runs smoothly.
• Work with colleagues in other UK offices and outside of the UK, taking in to account differing requirements and time zones.
• Manage course bookings, advertise courses, book rooms, schedule delegates, send calendar invites, resolve conflicts, confirm appointments, record attendees and gather feedback.
• Take sole responsibility for maintaining accurate IT training records in the Learning Management System (LMS) and Excel, automating procedures and communications wherever possible.
• Become the LMS expert administrator and use that knowledge to review processes and improve them for increased efficiency and effectiveness.
• Extract training reports and manipulate in Excel using formulae and charts to deliver effective analytics and evaluation metrics.
• Ensure that all internal and external documentation is produced to the highest standard and conforms to the firm's house style.
• Work closely with the IT Training Manager, raising any issues or queries in a timely manner and proposing/providing solutions where possible.
• Become familiar with the concepts of all IT training courses offered in order to give guidance and answer queries on course content.
• Proactively manage the team mailbox, responding to queries and rerouting where necessary (e.g. to support teams).
• Manage the team calendar in Outlook, ensuring it is all kept up-to-date.
• Manage files and resources on iManage Work/FileSite.
• Attend weekly team meetings, providing the team with status updates, progress on projects and reporting on issues such as workload.
• Attend meetings and take relevant notes.
• Lead the drive for quality, ensuring that appropriate standards and procedures are set and maintained.
• Make travel arrangements and hotel bookings for the IT trainers.
• Provide administrative support and undertake other learning administrative duties required by the team.
• Produce monthly training schedules for all offices (in different time zones), distribute to staff and upload on to the Intranet site.
• Become an ambassador for IT Training, promoting take-up of courses and coming up with solutions and ideas for optimising attendance.
• Review content of online training information and update as necessary.
• Ensure training rooms are set up in advance of sessions, courseware and equipment are in place and technology is working, troubleshooting any issues.
• Order consumables and keep supply levels monitored and ensure IT Training display stand is stocked and current.
• Organise social events for the Information Services department.
• Ad hoc projects as required for the IT Training team and Information Services department.
• Become the face of Information Services, providing excellent customer service.
• Welcome new starters on their first day with the firm.

What you'll need

• Must possess the ability to work effectively and collaboratively across interdisciplinary teams to complete tasks to meet team objectives as necessary.
• Solid knowledge of MS Office suite, in particular Outlook and Excel.
• Ability to manage multiple workloads and activities.
• Experience of working with training tools and applications and willingness to learn new technologies.
• Excellent organisational and administrative skills.
• Strong time management and prioritisation skills required to support a busy team at different levels of seniority.
• Ability to operate in a friendly, client-focused, professional and discreet manner at all times.
• Strong team player.
• Flexible and adaptable approach.
• Ability to engage with key stakeholders and deal with people at all levels within the organisation.
• Meticulous attention to detail; always striving for high quality and continuous improvement, with a methodical and logical approach.
• Proactive and positive approach with a “can-do” attitude whilst able to deal with difficult customers assertively but diplomatically.
• Ability to work effectively under pressure.
• Solution-orientated with common sense and ability to use initiative.
• Excellent communication skills - both oral and written – with first-rate grammar and spelling.
• Well-presented and polite with a professional manner; articulate and eloquent.
• Ability to prioritise work effectively and meet deadlines.
• Understand the importance of providing an excellent service to internal clients and building relationships with other essential support services (e.g. Facilities, Reception, Information Services)
• Drive and enthusiasm, plus good humour
• A willingness to learn and an ability to absorb new information quickly.

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