Owen Reed is looking for a Deputy General Office Supervisor for a top law firm in London.

Full-time | Office-based | London

A fantastic opportunity for an experienced General Office professional to step into a supervisory role within a highly regarded law firm. This position plays a key role in ensuring the smooth running of General Office operations while maintaining exceptional internal client service standards.

The Role

Reporting to the General Office Supervisor, you will support the day-to-day management of the department and supervise the General Office Assistant in their absence. This is a hands-on role requiring strong organisation, attention to detail and a proactive approach.

Key Responsibilities

Post & Deliveries

• Manage incoming and outgoing Royal Mail, DX and courier items

• Ensure post is sorted in line with agile working protocols

• Maintain and top up the franking machine

• Report and resolve supplier faults promptly

Reprographics

• Complete printing, copying, scanning and binding tasks

• Liaise with maintenance providers to resolve equipment issues

Stationery

• Conduct regular stock checks

• Place orders in line with the core stationery list

• Replenish stationery points across the office

Financial Administration

• Check invoices against agreed terms

• Code invoices for authorisation within one working day

KPIs & Reporting

• Maintain accurate records

• Ensure monthly KPI reports are submitted on time

Meeting Rooms & Office Environment

• Set up and reset meeting rooms

• Support Reception and internal events

• Assist with furniture moves and contractor works

• Maintain a clean, safe and professional environment

Supervisory Duties

• Supervise the General Office Assistant in the Supervisor’s absence

• Coordinate rotas and lunch breaks

• Maintain high service standards across phone, email and Teams

• Escalate service-impacting issues to the Head of Business Services

Records Support

• Assist with on-site and off-site archiving and matter closing when required

Experience Required

• Previous experience in a similar role within a law firm

• Strong organisational and administrative skills

• Proficient in Microsoft Word and Excel

• Ability to prioritise workload and meet tight deadlines

• Experience with manual handling (moving boxes/furniture)

• Strong attention to detail

• Ability to improve systems and processes

Personal Attributes

• Client service driven

• Professional and proactive

• Reliable with excellent timekeeping

• Flexible and cooperative

• Positive “can-do” attitude

• Methodical and disciplined approach