Owen Reed is looking for a Document Production Technician for a top law firm in Newcastle.

Working Arrangement: Hybrid working (2 days office, 2 days home, 1 flexible day).

The Opportunity

An exciting opportunity has arisen for a Document Production Technician to join a leading law firm and become part of a highly skilled document production team. This Document Production Technician role offers the opportunity to work with colleagues across multiple offices, delivering high-quality documentation and technical support to legal and business services teams.

The successful Document Production Technician will be responsible for producing, amending and formatting complex business-critical documents while ensuring exceptional levels of accuracy, presentation and client service. This Document Production Technician position is ideal for an experienced professional who thrives in a fast-paced environment and enjoys solving technical document challenges.

Key Responsibilities

Document Production

• Produce, amend and format complex legal and business documents in line with firm house style requirements.
• Proofread work to ensure accuracy in spelling, grammar, formatting and presentation.
• Create and update documents using Microsoft Word, PowerPoint, Excel, Visio and Outlook.
• Redesign and improve document layouts and presentations where required.
• Troubleshoot and resolve formatting and document-related issues.
• Work collaboratively with colleagues to meet deadlines and deliver exceptional service to internal clients.

Workflow & Administration

• Manage and update workflow systems and document tracking tools.
• Log incoming work accurately and ensure requests are completed within agreed deadlines.
• Maintain document filing standards and ensure completed work is correctly saved and accessible.
• Support scanning, PDF conversion, photocopying and other document-related administrative tasks.
• Attend team meetings and contribute to continuous improvement initiatives.

Client Service & Team Support

• Clarify instructions and deadlines where required to ensure successful delivery of work.
• Respond professionally to telephone and email enquiries.
• Support colleagues and provide cover during busy periods.
• Ensure effective handovers between shifts and team members.
• Share knowledge, best practice and document solutions with the wider team.

Skills & Experience

The ideal Document Production Technician will have:

• Previous document production experience within a professional services or legal environment.
• Experience working with lengthy, complex and occasionally corrupt documents.
• Advanced knowledge of Microsoft Word, PowerPoint, Excel and Visio.
• Experience using Adobe Acrobat Pro, PDF Docs and DocXTools.
• Strong proofreading skills and exceptional attention to detail.
• Typing speeds of at least 65 words per minute with strong audio and copy typing skills.
• Experience working with scanned documents and document management systems.
• Excellent problem-solving skills and the ability to troubleshoot document issues.
• Strong organisational skills and the ability to manage multiple deadlines.
• Excellent communication and client service skills.
• MOS Word Expert qualification or a willingness to work towards professional certifications.